Which information do we collect?
The information we collect is your name, email address, date of birth, passport number and nationality. We also collect personal information such as your dietary or health requirements. By default your profile is private.
Why do we collect your personal information?
Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.
How do we collect personal information?
We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing us your details.
European Union User
Data protection law in Europe (GPDR) requires a “lawful basis” for collecting and retaining personal information from citizens or residents of the European Economic Area. Our lawful bases include:
Service: In certain circumstances, we need your personal information to provide our products and services to you.
Legal compliance: On certain cases, Ecuadorian laws require us to collect and use your data. For example we use your name, passport number and nationality to comply with the Galapagos National Park regulations. The National Park requires every visitor entering Galapagos to purchase the Ingala Transit Card and the Galapagos National Park Entrance Permit. Laws regarding tax collection (if applicable) demand we keep records of payments made through our services.
Legitimate interests: we have a good and fair reason to use your data and we do so in ways which do not affect your interests and rights. We sometimes require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and that does not materially impact your rights, freedom or interests. We use identity, device, and location information to prevent fraud and abuse and to keep the Services secure. We may also send you promotional communications about our services, subject to your right to control whether we do so. We analyze how users interact with our Site so we can understand better what elements of the design are working properly. This allows us to improve our online experience.
Do we disclose your personal information to anyone?
We may disclose your personal information if you have allowed us to do so. We may also be required or authorised by law to disclose your personal information.
Is your personal information up-to-date?
It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.
Is your personal information secure?
We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.
Can you access your personal information?
You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.
Does your personal information leave the country?
We do not send personal information outside the country unless to do so is authorised by law.
What about sensitive information?
Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.
We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.